Warranty Policy

Warranty coverage varies by product, brand, supplier and product condition. Where a warranty applies, the available coverage should be stated on the product page, invoice, packaging or warranty documentation supplied with the item.

1. Warranty Coverage

• Manufacturer or supplier warranty terms apply where provided.
• The warranty period may differ from one product to another.
• Pre-owned products may have different warranty coverage from new products.
• Proof of purchase or the Tech Souq order number may be required for a claim.

2. What Is Usually Not Covered

Unless the applicable warranty specifically states otherwise, coverage generally does not include:

• Physical damage caused after delivery.
• Liquid damage, misuse, neglect or improper installation.
• Damage caused by incompatible accessories, power sources or unauthorised repair.
• Normal wear, consumable parts or cosmetic damage that does not affect normal operation.
• Software, account, licence or configuration issues that are not hardware defects.

3. How to Request Warranty Support

1. Contact Tech Souq with your order number and the affected product.
2. Describe the issue and provide photos or video if requested.
3. We will confirm the applicable warranty route and any inspection or return instructions.

4. Inspection and Resolution

A product may need to be inspected before a warranty claim can be approved. The available resolution depends on the applicable manufacturer or supplier warranty and may include repair, replacement or another remedy permitted by the relevant warranty terms and applicable law.