Return & Exchange Policy

At Tech Souq, we want you to be fully satisfied with your purchase.

Return Window

You may return most items within 7 days of the delivery date for a full refund or exchange.

Conditions for Return

• Item must be unused, in its original condition, and in the original packaging.
• All accessories, manuals, and free gifts included with the item must be returned.
• Proof of purchase (invoice or order number) is required.

Non-Returnable Items

• Items damaged due to misuse.
• Products with broken security seals, where applicable to certain electronics.
• Software, digital downloads, and gift cards.
• Items marked as final sale.

Defective or Damaged Items

If your item arrives defective or damaged, contact us within 48 hours of delivery for a free replacement or full refund. Please include photos of the item and packaging.

How to Request a Return

1. Contact us via WhatsApp with your order number.
2. We will confirm eligibility and provide return instructions.
3. Once we receive and inspect the item, your refund or exchange will be processed within 5-7 business days.

Refund Method

Refunds are issued to the original payment method. Cash purchases are refunded in cash or store credit.

Shipping Costs

• If the return is due to our error, such as a wrong or defective item, we cover return shipping.
• If the return is due to a change of mind, the customer covers return shipping.