Trending Now :
New tech deals are live. Shop Now
Discover the latest computers and accessories. Know More

Top products. Better prices. Shop Now

Gearing up something amazing for you…

Still waiting? Magic takes a moment!

Electronics, computers and accessories from Tech Souq.

Your cart

Frequently Asked Questions

Find quick answers about ordering, payment, delivery, product availability, warranty, returns and support.

Browse the products, open the item you want, add it to your cart, and proceed to checkout. Enter your delivery details, review the order, and confirm it. After a successful checkout, you will receive an order number for reference and tracking.

After a successful checkout, the website shows a confirmation page with your order number. Tech Souq may also contact you by phone, WhatsApp, or email if additional order confirmation is required.

Cash on Delivery (COD) is currently available for eligible orders. If additional payment methods are enabled later, they will be shown during checkout and on the Payment Methods page.

Yes. Cash on Delivery is currently available for eligible orders and delivery locations. Please have the required amount ready when your order is delivered.

Tech Souq currently delivers within Sharm El-Sheikh and to other supported areas across South Sinai.

Orders are normally processed within 1-2 business days after payment or order confirmation. Estimated delivery is 1-2 business days within Sharm El-Sheikh and 2-4 business days for other supported areas in South Sinai. Delays may occur because of weather, courier conditions, public holidays, or high-demand periods.

Delivery within Sharm El-Sheikh is 100 EGP. Delivery outside Sharm El-Sheikh is calculated based on location. Orders over 10,000 EGP qualify for free shipping under the current Shipping Policy.

Product availability is shown on the product page. Stock can change during the day, so availability remains subject to final confirmation while the order is processed.

Tech Souq aims to sell genuine products sourced through trusted suppliers and distributors. We do not intentionally sell counterfeit products. Product source, packaging, warranty, and condition may vary by item, and Tech Souq is not represented as an authorised distributor for every brand shown on the website.

Warranty coverage depends on the product, brand, supplier, manufacturer, and whether the item is new or pre-owned. Where a warranty applies, the available coverage should be shown on the product page, invoice, packaging, or warranty documentation supplied with the item.

Most eligible items may be returned within 7 days of delivery. The item must be unused, in its original condition and packaging, with included accessories, manuals, and free gifts. Some items, including digital products, final-sale items, misused products, and products with broken security seals where applicable, are not returnable.

After the returned item is received and inspected, an approved refund or exchange is normally processed within 5-7 business days. Refunds are issued to the original payment method where applicable. Cash purchases may be refunded in cash or store credit.

Contact Tech Souq within 48 hours of delivery and provide your order number together with clear photos of the item and packaging. If the item is confirmed as damaged, defective, or incorrect, we will arrange the appropriate replacement or refund under the Return & Exchange Policy.

Product descriptions, pricing, availability, condition, and available specifications are shown on each product page. If you need information that is not listed, contact us before placing your order.

Yes. Contact Tech Souq on WhatsApp at 0155 8334614 for questions about availability, specifications, compatibility, condition, warranty, or other product details before ordering.
Support

Ask a Question